Notes on Act on Specified Commercial Transactions

Notes on Act on Specified Commercial Transactions

Distributor
SUIGEN

Person in charge
Sari Anton

Postal code
905-1201

Address
9-1 Matsuyuki, Bungotakada, Oita, JAPAN

Regarding product prices
These are inclusive of tax.

Regarding delivery and delivery fees

Each order is a flat-rate delivery fee of 500 yen nationwide (Japan). As an exception, if a single order comes to over 10,000 yen, the delivery fee is free. Delivery method can be selected from Letterpack Plus, Yu-pack or non-standard size mail.
*delivery method cannot be selected.

International delivery is a flat-rate of 1,500 yen, regardless of the total order amount.



Damaged goods
In the case of damage to the products (breakage/spoiling), please let us know within three days. The product will be replaced, with delivery at the cost of the vendor.
We are unable to accept returns based on the product not matching the customer’s image. Thank you for your understanding.


Transaction period

We usually dispatch within 2~3 days after receiving the customer’s order and confirming that payment has been processed.


Payment options

We can accept payment via Paypal, credit card or convenient store payment.

Payment period
In the case of convenience store payment, please complete payment within six days of placing the order. If we do not receive payment within six days of an order, the order will be cancelled.


Returns period

 We are unable to accept returns or replace goods based on the product not matching the customer’s image. In the case of damage to the products, please let us know within three days of the product’s arrival and we shall replace them.
• Please note that we are unable to accept replacements or returns after three or more days after arrival, so please check the products as soon after arrival as possible.
• Please always contact us in the case of returns or replacements. Please note that we are unable to accept returns or replacements without contact.


Returns fees

Delivery fees for returned products will be covered by the vendor. Please send products to be returned indicating ‘payment on delivery’, and we shall send the replacements to you at our cost.


Service name
SUIGEN

Phone number
090-7989-5553

Email
suigen.water@gmail.com

Homepage address
www.suigen-s.com